Refunds, Returns, Delivery Instructions and Timeframes


Refund Policy

SPELD NSW is not required to offer refunds for professional development or other events.  A full refund will be offered if the event has had to be cancelled.  Registration to events can be transferred to another event attendee.  Please advise us of any changes to event attendees.

SPELD NSW is not required to provide a refund or replacement if you change your mind about purchases from our online store.

You can choose a refund or exchange if an item has a major problem. This is when the item:

? Has a problem that would have stopped someone from buying the item if they had known about it

? Is unsafe

? Is significantly different from the sample or description, or

? Doesn’t do what we said it would or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair or replace the item within a reasonable time (if possible). If it is not repaired or replaced in a reasonable time, you can choose a refund.

Please keep your proof of purchase – for example, your receipt.



Delivery Instructions and Timeframes

SPELD NSW endeavour to send all items purchased within 2 business days of purchase during SPELD NSW’s opening hours.  SPELD NSW is not open on Fridays or during much of the summer NSW school holidays and so is not able to send items purchased during those time periods.

SPELD NSW either uses Sendle ( or Australia Post to send physical items purchased through our online store.

Please see the below links for information about delivery timeframes:


Australia Post:

Electronic items (for example, tickets to events or e-books) will be sent by e-mail.